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70 Solving Problems
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Network Problems
General Program Problems
A program crashes
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —
Contact Dell (see page 108).
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY
D
ELL — Contact the PC Card manufacturer.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network
cable connector is firmly connected to the connector on the computer and the
network wall jack.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —
Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable. Amber indicates that the network adapter
driver is loaded and the adapter is detecting activity.
RESTART THE COMPUTER — Try to log on to the network again.
CONTACT YOUR NETWORK ADMINISTRATOR — Verify that your network
settings are correct and that the network is functioning.
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.