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66 Solving Problems
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Unexpected Characters
Drive Problems
HINT: For information
on saving files to a floppy
disk, see the
Tell Me How
help file. To access the
help file, see page 56.
If you cannot save a file to a floppy disk drive
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD,
CHECK THE INTEGRATED KEYBOARD —
1 Turn off the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
5 Type some characters on the external keyboard and verify that they appear on
the display.
If the characters appear now but did not with the external keyboard, you may
have a defective external keyboard. Contact Dell (see page 108).
DISABLE THE NUMERIC KEYPAD — Press to disable the numeric
keypad if numbers are displayed instead of letters. Verify that the
numbers lock light is not lit.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the light is blinking, indicating normal operation.