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6 Contents
A solid blue screen appears . . . . . . . . . . . . . . . . . . 71
Error messages appear
. . . . . . . . . . . . . . . . . . . . . 71
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 71
If Your Computer Gets Wet
. . . . . . . . . . . . . . . . . . . . 72
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 73
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 73
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . 74
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . 74
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . 75
Manually Reinstalling Drivers for Windows XP . . . . . . . . . 76
Resolving Software and Hardware Incompatibilities . . . . . . . 77
Using Microsoft
®
Windows
®
System Restore . . . . . . . . . . 78
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 79
Restoring the Computer to an Earlier Operating State
. . . . . 80
Undoing the Last System Restore . . . . . . . . . . . . . . . 81
Reinstalling Microsoft
®
Windows
®
XP . . . . . . . . . . . . . . 81
Before You Reinstall
. . . . . . . . . . . . . . . . . . . . . . 81
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . 81
Reinstalling Drivers and Software
. . . . . . . . . . . . . . . 84
3 Adding and Replacing Parts
Palm Rests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Display Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Returning a Hard Drive to Dell
. . . . . . . . . . . . . . . . . 90