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Contents 5
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Video and Display Problems . . . . . . . . . . . . . . . . . . . . 58
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . 58
If the display is difficult to read . . . . . . . . . . . . . . . . . 59
If only part of the display is readable
. . . . . . . . . . . . . . 60
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . 60
If you have a problem with integrated speakers
. . . . . . . . . 60
If you have a problem with external speakers
. . . . . . . . . . 61
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 61
Modem and Internet Connection Problems . . . . . . . . . . . . 62
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 64
Touch Pad or Mouse Problems
. . . . . . . . . . . . . . . . . . . 64
External Keyboard Problems . . . . . . . . . . . . . . . . . . . . 65
Unexpected Characters
. . . . . . . . . . . . . . . . . . . . . . . 66
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
If you cannot save a file to a floppy disk drive
. . . . . . . . . . 66
If you cannot play a CD, CD-RW, or DVD
. . . . . . . . . . . . 67
If you cannot eject the CD, CD-RW, or DVD drive tray
. . . . . 68
If you hear an unfamiliar scraping or grinding sound . . . . . . 68
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 69
If you have problems with a hard drive
. . . . . . . . . . . . . 69
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 69
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 70
General Program Problems . . . . . . . . . . . . . . . . . . . . . 70
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 70
A program stops responding . . . . . . . . . . . . . . . . . . . 71