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Contents 7
Drive Problems . . . . . . . . . . . . . . . . . . . . . 79
Optical drive problems
. . . . . . . . . . . . . . . 80
Hard drive problems
. . . . . . . . . . . . . . . . 81
E-Mail, Modem, and Internet Problems
. . . . . . . . 81
Error Messages
. . . . . . . . . . . . . . . . . . . . . 82
ExpressCard Problems
. . . . . . . . . . . . . . . . . 87
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 88
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 88
External Keyboard problems
. . . . . . . . . . . . 89
Unexpected characters
. . . . . . . . . . . . . . 90
Lockups and Software Problems
. . . . . . . . . . . . 90
The computer does not start
. . . . . . . . . . . . 90
The computer stops responding
. . . . . . . . . . 90
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 90
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 91
A solid blue screen appears
. . . . . . . . . . . . 91
Other software problems
. . . . . . . . . . . . . 91
Memory Problems . . . . . . . . . . . . . . . . . . . . 92
Network Problems
. . . . . . . . . . . . . . . . . . . 93
Power Problems
. . . . . . . . . . . . . . . . . . . . . 93
Printer Problems
. . . . . . . . . . . . . . . . . . . . 94
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 95
book.book Page 7 Thursday, August 7, 2008 5:00 PM