Filter
Top Products
Troubleshooting 91
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — Program compatibility is a
mode in Windows that lets you run programs written for earlier versions of
Windows. For more information, sea
rch for the keyword
program compatibility
wizard
in Windows Help and Support.
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility
Wizard
→
Next
.
2
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
book.book Page 91 Thursday, August 7, 2008 5:00 PM