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DXS/DWS 3200 Series User Guide
Page 366
product is being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty
as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy.
In case the return policy period has expired and the product is within warranty, the customer shall submit a claim
to D-Link as outlined below:
•The customer must submit with the product as part of the claim a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of
the product (such as a copy of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-
453-5465, who will attempt to assist the customer in resolving any suspected defects with
the product. If the product is considered defective, the customer must obtain a Return
Material Authorization (“RMA”) number by completing the RMA form and entering the
assigned Case ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit,
and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the
defective portion of the product and will not ship back any accessories.
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully
insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708.
D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return ship-
ping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the
product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner
agrees to pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and
shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-
conforming.What Is Not Covered: The Limited Warranty provided herein by D-Link does not cover: Products that,
in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence,
misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the doc-
umentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed;
Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments
covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due
to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other prod-
ucts or services provided by any-one other than D-Link; and Products that have been purchased from inventory
clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their
warranty obligation pertaining to the product. While necessary maintenance or repairs on your Product can be per-
formed by any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incor-
rectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PROD-
UCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITH-
OUT LIMITA-TION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE
A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90)