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Troubleshooting
Trouble shooting is organized according to
different operating systems. Refer to the
icon(s) at the left of the title to find your
items you need.
*For details on operating your Windows or
Macintosh computer, refer to the owner’s
manual of the computer and operating system
you are using.
Did you make the correct connections and settings for installation? Check each one of the following
items.
002
• Is the PC-50 connected correctly?
Make sure that the USB connector of your computer is connected to the PC-50 by a USB cable.
004
• Could any other USB device be connected?
Before you install, disconnect all USB devices except for your mouse and keyboard.
005
• Could other softwares or resident software (such as antivirus programs) be running?
Installation may not be successful if other programs are running.
Be sure to close all other programs before installation.
006
• Is the CD-ROM correctly inserted into your CD-ROM drive?
Installation is not possible unless the CD-ROM included with the PC-50 is inserted in your CD-
ROM drive. Make sure that the CD-ROM is correctly inserted into your CD-ROM drive.
007
• Are you installing the software from a networked CD-ROM drive?
The software cannot be installed from a networked CD-ROM drive.
Be sure to close all other programs before installation.
008
• Is the CD-ROM or the lens of the CD-ROM dirty?
If the CD-ROM or the lens of the CD-ROM drive is dirty, the installer may not work correctly.
Clean the disc and/or lens using a commercially-available CD cleaner or lens cleaner.
009
• Is your computer’s power-conservation mode turned off?
If power-conservation settings are enabled on your computer, please disable any such settings.
(For the procedure, refer to the owner’s manual of your computer.)
010
• Is there sufficient free space on your hard disk?
Delete unneeded files to increase the amount of free space. After deleting the unneeded files,
empty the recycling bin.
Problems related to the USB driver
Cannot install the driver correctly
fig.winmac
Problems common to Windows and Macintosh
fig.win
Problems occurring only in Windows
fig.mac
Problems occurring only in Macintosh
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