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Setup: Troubleshooting
PmT1 and PmE1 User’s Manual 10002367-02
2-8
• license agreements (if applicable)
Figure 2-5: Serial Number and Product ID on Bottom Side
Product Repair
If you plan to return the board to Emerson Network Power for service, visit
http://www.emersonembeddedcomputing.com/contact/productrepair.html on the inter-
net or send e-mail to serviceinfo@artesyncp.com to obtain a Return Merchandise Authori-
zation (RMA) number. We will ask you to list which items you are returning and the board
serial number, plus your purchase order number and billing information if your PmT1 and
PmE1 hardware is out of warranty. Contact our Test and Repair Services Department for
any warranty questions. If you return the board, be sure to enclose it in an antistatic bag,
such as the one in which it was originally shipped. Send it prepaid to:
Emerson Network Power, Embedded Computing
Test and Repair Services Department
8310 Excelsior Drive
Madison, WI 53717
RMA #____________
Please put the RMA number on the outside of the package so we can handle your problem
efficiently. Our service department cannot accept material received without an RMA num-
ber.
10001234-AA
D
590-
YYYYY
Serial number
Product ID
10001234-AA
D
590-
YYYYY