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7
Maintenance and Troubleshooting
7-5
R4C0910
Rev. C
A5 size TRBLE.FM
1/12/00 Pass 3
R
Proof Sign-off:
SEI Y.Takasaki M.Fujimori
M.Fujimori
SEI M.Kauppi
2. Raise the front of the Transparency Unit, hold it upright, and
gently shake it up and down once so that the lamp assembly
slides down toward the back of the unit. Wait until the lamp
assembly comes to rest.
3. Install the shipping screw in its original shipping hole.
Problems and Solutions
This section divides scanner problems into seven categories:
Error indicator. . . . . . . . . . . . . . . . . . . . . . . page 7-6
Operating problems . . . . . . . . . . . . . . . . . . page 7-7
Quality problems . . . . . . . . . . . . . . . . . . . . page 7-11
Software setup problems. . . . . . . . . . . . . . page 7-18
Software operation problems . . . . . . . . . . page 7-20
Scanning problems . . . . . . . . . . . . . . . . . . . page 7-22
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . page 7-24
See the table in “Error indicator” first. If this does not help you
solve your problem, go to the category for the type of problem
you have, then look for the problem description.
The online Color Guide also provides versatile tips and other
information helpful for problem-solving.
Note:
If some settings appear dimmed in EPSON TWAIN Pro, they cannot be
selected because of the capability of your scanner or your choice of other
settings.
If you cannot solve a problem after reading and following the
information in this chapter, contact your dealer or a qualified
customer support person for assistance.