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Unplug the printer from the wall outlet and have it repaired by a qualified
service person under the following conditions:
When the power cord or plug is damaged or frayed
If liquid has been spilled into it
If it has been exposed to rain or water
If it does not operate normally when the operating instructions are
followed. Adjust only those controls that are covered by the operating
instructions since improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to
restore the printer to normal operation.
If it has been dropped or the cabinet has been damaged
If it exhibits a distinct change in performance, indicating a need for service
Where United States Users Can Get Help
Epson America provides local customer support and service through a nationwide
network of authorized Epson dealers and Service Centers.
Epson also provides the following support services through the Epson Consumer
Resource Center at (800) 922-8911:
Assistance in locating your nearest Authorized Epson Reseller or Service
Center
Technical assistance with the installation, configuration, and operation of
Epson products
Information on ESC/P 2 drivers for your software
Sales of the ESC/P Reference manual, which contains comprehensive
information on ESC/P 2
Epson technical information library fax service
Product literature with technical specifications on our current and new
products
Sales of ribbons, supplies, parts, documentation, and accessories for your
Epson product
Customer Relations
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