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Epson product guarantee
Under the law, goods sold must comply with their description and must be of
merchantable quality and fit for their purpose or correspond with any sample.
This guarantee does not affect the seller’s legal obligation or the rights of the
consumer in the “consumer transactions” under any Statute, including Sections 12
to 15 of the Sales of Goods Act, 1979.
All Epson Products, other than OEM products, are fully guaranteed against faulty
operation or performance for a period of ONE YEAR from date of purchase by the
user of the product.
All claims under this guarantee MUST be supported by evidence of purchase,
normally the bill of sale invoice, and it is the responsibility of the claimant to furnish
such proof. Epson (UK) Limited does not issue or operate any form of guarantee
registration card.
Claims are made by the user returning the product to the supplier from whom it
was purchased or, if this is impractical, to any Epson supplier who also handles the
same product. In the event of any difficulty, users are requested to contact the
Service Co-ordinator Manager at Epson (UK) Limited.
Epson (UK) Limited, or Epson Appointed Distributors, will at their discretion repair
or replace part or all of the product to provide, in their judgement, a satisfactory
performance of the product consistent with its age and apparent usage.
This guarantee covers the cost of both the parts and labour required to correct any
malfunction of the equipment, but specifically excludes: wear and tear,
consumables, physical damage due to incorrect use or misuse and damage or faulty
operation due to unauthorized and inexpert repair.
The guarantee is restricted to the performance of the product alone, and Epson (UK)
Limited does not accept responsibility for any consequential loss or damage, nor
claimed or implied performance, when the product is used in any combination with
other equipment or program software.
Product guarantee may be invalidated as a result of excessive or inappropriate use,
use in adverse environment or in conditions outside the specifications or if the
product has been subjected to unapproved modifications.
The guarantee does not cover visits to the user’s premises or the repair or
commissioning of the product on site.