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Software Problems
If you are having trouble with an application program, try the
following solutions:
1.
If the application program does not start, check that you are
following the correct procedure for starting the program,
and that it is installed correctly. If the program is stored in a
directory on the hard disk drive, make sure you are
working in or specifying the correct directory. If you are
using a program on a diskette, make sure you have inserted
the correct diskette in the drive.
2.
Your computer can run at either High speed (33 MHz) or
Low speed (8 MHz). While almost all programs work
properly at the faster speed, some must run at the slower
speed. Check your software manual to see if this is the case,
and change the CPU speed if necessary. See “Changing the
CPU Speed” in Chapter 3 for instructions.
3. If you have entered an MS-DOS command that you want to
stop, there are special key commands you can use to tell
MS-DOS to stop what it is doing. These methods may also
work in your application programs:
Hold down and press
Hold down and press
4. An application program can occasionally lock up the
computer making it unresponsive to the keyboard. If
your computer does not respond when you type on the
keyboard, you can reset it. Press
to reset the computer.
5. If resetting the computer doesn’t help, turn off your system,
wait five seconds, and then turn it back on. Then you can
restart your application program.
A-12 Troubleshooting