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56 Problem Solving
You see wrong or missing colors.
■ If you’re printing color images,
make sure both your application
and printer software are set for
color printing.
■ The print head nozzles may need
cleaning; see page 37.
■ The ink cartridges may be old or
low on ink. To replace an ink
cartridge, see page 39.
■ Try turning off PhotoEnhance.
™
Also check if you’re using a special
effect that alters image colors, like
Sepia.
■ Try using Automatic mode. See
page 21 (Windows) or page 25
(Macintosh OS X) for instructions.
■ The color profiles built into your
printer software automatically
reference your monitor profile.
Make sure that your monitor is
calibrated correctly.
■ Try changing the Gamma setting
on the Advanced dialog box
(Windows) or the Color
Management dialog box (OS X).
■ Your printed colors can never
exactly match your on-screen
colors. However, you can use a
color management system—such as
ICM (Windows) or ColorSync
(Macintosh)—to get as close as
possible. See page 27 or page 31 for
details.
Your printout is grainy.
■ Try using a higher quality paper.
■ Select a higher Print Quality
(resolution) setting. See page 27 or
page 31 for instructions.
■ You may need to increase the image
resolution or print it in a smaller
size; see the instructions for your
software documentation.
■ Run the Print Head Alignment
utility. See page 43 for instructions.
Problems with Paper
Feeding
Too many copies are printing.
Check the Copies setting in both your
printer software and application.
Paper doesn’t eject fully or is
wrinkled.
■ If the paper doesn’t eject fully, you
may have set the wrong paper size.
Press the
b maintenance button to
eject the paper, then select the
correct paper size.
■ If it’s wrinkled when it ejects, the
paper may be damp or too thin.
Reload new paper.