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Epson America, Inc., Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first retail purchaser that the Epson
printer covered by this limited warranty statement, if purchased and used in the United States or
Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. Epson also warrants that
the consumable ink cartridges enclosed with the printer will perform to the manufacturer’s specified
usage, which usage may expire before the expiration of the limited warranty for the Epson printer.
For warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the
warranty period, please call the Epson Connection at (562) 276-7296 (U.S.) or (905) 709-2567
(Canada) for warranty repair instructions and return authorization. An Epson service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor.
If Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you,
freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and U.S.
Possessions). Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of receipt of the
replacement. Epson requires a debit or a credit card number to secure the cost of the replacement
printer in the event that you fail to return the defective one. If your printer is being repaired, Epson will
direct you to send your printer to Epson or its authorized service center, where the printer will be fixed
and sent back to you. You are responsible for packing the printer and for all costs to and from the
Epson authorized service center. When warranty service involves the exchange of the printer or a part,
the item replaced becomes Epson property. The replacement printer or part may be new or refurbished
to the Epson standard of quality, and, at Epson’s option, may be another model of like kind and
quality. Epson’s liability for replacement of the covered printer will not exceed the original retail selling
price of the covered printer. Exchange products and parts assume the remaining warranty period of
your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the United States and
Canada. This warranty is not transferable and will not apply to products purchased from an end user.
This warranty does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson product caused by
parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover
ribbons, ink cartridges or third party parts, components, or peripheral devices added to the Epson
product after its shipment from Epson, e.g., dealer or user-added boards or components. Epson is not
responsible for warranty service should the Epson label or logo or the rating label or serial number be
removed or should the product fail to be properly maintained or fail to function properly as a result of
misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as
fire, flood, and lightning, improper electrical current, software problems, interaction with non-Epson
products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be
identified or reproduced, you will be held responsible for the costs incurred.
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