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60 Problem Solving
Where To Get Help
If you need help with your printer, see the contact information below. If you need
help with the software that came with your printer, see the information on page 61.
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and
7 AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply. Before you call, please have the following
information ready:
■ Product name (Epson Stylus Photo 1280)
■ Product serial number (located on the back of the printer)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
You can purchase genuine Epson ink and paper from an authorized Epson reseller. To
find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales only). In Canada, please call (800)
463-7766 for reseller referral.
Service Access
World Wide Web From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
Automated
Telephone Services
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have
a touch tone telephone and call (800) 922-8911. Your
SoundAdvice Express Code is 68000. Use this code to quickly
select the Epson Stylus Photo 1280 in Epson SoundAdvice.
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