Filter
Top Products
159
Solving Problems | 159
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
• For roll paper, try adjusting the Paper Suction setting. See page 58 for
more information. You can also adjust this setting through your printer
driver.
• For heavy or thick media, follow the instructions on page 57 to load the
media correctly.
• Make sure the paper is not folded, wrinkled, or damp.
• Make sure the printer’s environment falls within the required
temperature and humidity range.
• Make sure the paper is not too thick or too thin. See page 37 and
page 166 for paper specifications.
• Make sure no foreign objects are inside the paper path.
• Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
• Make sure the Media Type and Source settings in the printer software
are correct.
• Make sure the PLATEN GAP setting is correct for the paper or media
you’re printing on. See page 57 for more information.
• If you’re not using Epson media, use a paper configuration to adjust for
the paper’s thickness and drying time; see page 58.