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C-2 Troubleshooting
General printing problems
If this happens: Try this:
The DocuColor doesn’t
appear in the Macintosh
Chooser list of printers
1. On the Macintosh, make sure that the correct zone is selected and that AppleTalk is
active.
AppleTalk must be active. The DocuColor may be in a different zone from the one
that’s selected. (If your network doesn’t have zones, this is not applicable.) Print the
Configuration page from the Control Panel to view the correct AppleTalk zone.
2. Does the DocuColor appear in the Chooser on another Macintosh on the same network?
If another Macintosh computer is nearby, check to see if the DocuColor appears in the
Chooser on that Macintosh. If the DocuColor is visible from one Macintosh computer,
but not from another, there may be a problem with the way the second Macintosh
computer is connected to the network. Check all the cabling and other connections,
and verify that the network is properly terminated. If there is a 10BaseT transceiver on
the network, make sure that its green link integrity light is on. For more information
about the network, refer to the documentation provided with the network hardware.
3. Do other printers on the network appear in the Chooser?
If your network includes printers other than the DocuColor, they should appear in the
Chooser. If none of the printers appear in the Chooser list, there is most likely a
problem with the way the Macintosh computer is connected to the network. Check all
the cabling and other connections. For more information about the network, refer to
the documentation provided with the network hardware.
If other printers appear in the Chooser, there may be a problem with the DocuColor
connection. Contact your DocuColor system administrator.
4. Try printing a test page by pressing the Menu button and choosing Print Pages/Test Page
from the Control Panel.
If you’re able to print the test page, but DocuColor still does not appear in the Chooser,
contact your authorized service/support center.
You cannot connect to a
DocuColor from a utility
chooser
• Make sure that no one is calibrating the DocuColor.
If someone is running AutoCal on the DocuColor, you can select it in the Chooser, but
you cannot connect to it. This insures that only one person is calibrating the server at
any time and that print jobs do not use unexpected calibration.
You cannot open the
DocuColor with the Chooser
in a Windows utility
• Is your NET_WSCK.INI file set up correctly?
This file must be set up for Windows 95 and Windows NT printing with TCP/IP or
IPX/SPX. See Getting Started for instructions.