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C-7 Troubleshooting
Downloader problems
If his happens: Try this:
You can’t print an EPS file
using Downloader
• Try printing using the “Showpage” option in the Download PostScript File dialog box.
The Showpage (after EPS file) option adds a “showpage” PostScript language command
at the end of the print job. Certain applications omit this necessary PostScript language
command when they generate EPS files. You’ll need to select the Append Showpage
option when printing EPS files generated by these applications.
If you continue having difficulties printing an EPS file with the DocuColor
Downloader, try printing the file from the application in which it was created.
• Try printing the EPS file on the media in the bypass tray.
• Make sure that the job does not contain a PostScript error.
In Setup, turn on the Print up to PostScript error option to search for PostScript errors
in the file.
In Spooler, check to see if the job has an error icon next to it. Double-click the icon to
see the PostScript error message.
You have problems
downloading a font with
Downloader
• Make sure that the Direct connection is enabled on the DocuColor Control Panel.
You can print the Configuration page from the Control Panel to see which connections
are enabled.
Extra blank page prints after a
Downloader job
• Turn off the “Showpage” option.
This option adds a special PostScript command that will cause an extra blank page to
print if it is not needed.