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C-3 Troubleshooting
Printing seems to take too
long
• Print to the Print queue instead of to the direct connection.
When you print to the Print queue, the job is stored on the DocuColor until it can be
processed and printed; when you print to the direct connection, some file processing is
performed on your computer before it is sent to the DocuColor and it cannot begin
processing on the DocuColor until it is done processing the previous job, so you must
wait longer to use your computer.
Special paper or transparency
options are grayed out
• Select a tray that supports printing special paper or transparencies such as the Bypass
Tray.
DocuColor doesn’t respond to
a Print command
• Has someone disconnected the copier by selecting Suspend Printing?
If the DocuColor system administrator or another user has selected Suspend Printing on
the DocuColor Control Panel to interrupt printing (so that someone can make a color
copy, for example), your print job will not resume until someone selects
Resume Printing
from the Functions menu on the Control Panel.
• Did you select the DocuColor as the current printer?
Before printing, you must select the DocuColor as the current printer from your
Mac OS computer, Windows computer, or UNIX workstation.
• Is the DocuColor visible in the Chooser on your Macintosh computer?
If not, see the topic, “The DocuColor doesn’t appear in the Macintosh Chooser list of
printers” on page C-2.”
• Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver
mode function may have engaged. Even with the copier off, the DocuColor appears in
the Chooser as long as the DocuColor itself is turned on.
• Try printing a test page by pressing the Menu button and choosing Print Pages/Test Page.
If you’re able to print the test page but still can’t print a file from your computer, contact
your system administrator or your authorized service/support center.
• If you are printing over an IPX (Novell) network, verify through PCONSOLE that the job
was sent to the Novell queue and that the queue is being used by the DocuColor.
• Make sure that the job does not contain a PostScript error.
In Setup, turn on the Print up to PostScript error option to search for PostScript errors
in the file. In Spooler, check to see if the job has an error icon next to it. Double-click
the icon to see the PostScript error message.
If this happens: Try this: