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TeamPos 3000 XL and XL
2
Troubleshooting
D900000145 Issue 3 8-1
Chapter 8 - Troubleshooting
8.1 Power cannot be turned on or the unit powers off after a few minutes.
The power LED next to the power switch does not light up.
NOTE: Assume Windows operating system and OPOS/JavaPOS
No
Check item
Judgment
Action
1
Is the power cable connected?
Y
N
Go to No. 2.
Connect the power cable.
2
Is there power to the AC outlet?
(Test with device known to work.)
Y
N
Go to No.3.
Turn on power to the distribution
panel.
3
Does the power shut off after a few
minutes?
Y
N
Go to No. 4.
End.
4
Go into the BIOS by hitting “F2”
during boot up and “Load Optimized
Defaults”. Does the power stay on?
Y
N
End.
Go to No. 5.
5
Go into the BIOS (“F2”) and go to the
“hardware monitoring” section. Are
there any warnings or readings close to
a warning?
Y
N
Correct situation (ex. replace PS
fan, remount heatsink, clean vents,
etc.) – End.
Go to No. 6.
6 Is the 5V Standby LED light on?
Y
N
Go to No. 8.
Go to No. 7.
7
Is the cable from the operation panel to
the motherboard securely installed?
Y
N
Go to No. 8.
Verify functionality after securely
installing the cable. If still no
power go to No 8.
8
Check pins on Backplane assembly
connectors to insure they are not bent or
shorted. Are any pins bent or shorted
together?
Y
N
Replace Docking Backplane – End.
Go to No.9.
9
Can the power be turned on after
replacing the power supply unit?
Y
N
End.
Go to No. 10.
10
Can the power be turned on after
replacing the motherboard?
Y
Ｎ
End.
Go to No.11.
11
Can the power be turned on after
replacing the Docking Backplane?
Y
N
End.
Go to No.12.
12
Can the power be turned on after
replacing the operator panel?
Y
N
End.
Go to No. 13.
13
Can the power be turned on after
replacing the I/O boards?
Y
N
End.
Change the controller.
Caution: Before replacing any boards, unplug the power cable and make
sure the motherboard standby power LED light is out.