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TeamPos 3000 XL and XL
2
Troubleshooting
D900000145 Issue 3 8-7
8.7 Keyboard MSR reading error
No
Check item
Judgment
Action
1
Is the keyboard cable connected
correctly?
Y
N
Go to No.2.
Connect the cable correctly.
2
Does the magnetic card meet ISO
standards?
Y
N
Go to No.3.
Try a known good card and go to
No. 3 if good card still fails.
3
Was the card swiped in the correct
direction?
Y
N
Go to No.4.
Change the position.
4
Can it read correctly after cleaning
the MSR with a cleaning card?
Y
N
End.
Go to No.5.
5
Does the MSR operate properly
using the test program in OPOS
Test Utilities?
Y
N
Check OPOS/JavaPOS drivers.
Go to No. 6.
6
Is data read normally after
replacing the MSR
Y
N
End.
Go to No. 7.
7
Can the system be activated after
replacing the device the MSR is
attached to?
Y
N
End.
Change the keyboard.
Caution: Before replacing any boards, unplug the power cable and make
sure the motherboard standby power LED light is out.