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Section Five
60
SECTION FIVE
TROUBLESHOOTING
The LifeBook B Series from Fujitsu is sturdy
and subject to few problems in the field.
However, you may encounter simple setup or
operating problems that you can solve on the
spot, or problems with peripheral devices, that
you can solve by replacing the device. The
information in this section helps you isolate
and resolve some of these straightforward prob-
lems, and identify failures that require service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the
following procedure before pursuing complex
troubleshooting:
1. Turn off your notebook using the power
switch on the left side panel.
2. Make sure the AC adapter is plugged
into your notebook and to an active
AC power source.
3. Make sure that any card installed in the
PC Card slot is seated properly. You can also
remove the card from the slot, thus eliminat-
ing it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices, thus
eliminating them as possible causes of failure.
5. Turn on your notebook using the power
switch. Make sure it has been off at least
10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to
the problem guide table, which follows, for
more detailed troubleshooting information.
(See page 61 has an index to the table.)
8. If you have tried the solutions suggested in
Specific Problems without success, contact
your support representative:
Toll Free 1-800-8FUJITSU (1-800-838-5487)
Fax 1-901-259-5700
E-mail 8fujitsu@fpc.fujitsu.com
Web Site http://www.8fujitsu.com.
Before you place the call, you should have
the following information ready so that the
customer support representative can provide
you with the fastest possible solution:
■
Product name.
■
Product configuration number.
■
Product serial number.
■
Purchase date.
POINT
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
CAUTION
Do not return a failed notebook to
your supplier until you have talked to
a support representative.