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T r oubleshooting
LifeBook B Series from Fujitsu
61
■
PIN (Personal Identification Number) on the
card located in the service and support folder.
■
Conditions under which the
problem occurred.
■
Any error messages that have occurred.
■
Hardware configuration.
■
Type of printer connected, if any. See the
Unit Label on the bottom of your notebook
for configuration and serial numbers.
(See Figure 1-9 on page 8.)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by
Watergate Software, Inc. which comes pre-
installed on your notebook. If your are an expe-
rienced computer user you may find it useful,
however, it is intended primarily to help your
Fujitsu support representative better serve you.
When you call for help your support represen-
tative may ask you to setup your notebook for
modem operation. You will be told what to do
step by step, and then to hang up the phone
and plug your phone line into the back of your
notebook. Your support representative will then
use the service computer to call your notebook
and perform diagnostic tests to find the nature
of your problem. Messages will be displayed on
the screen explaining what is being done and
giving any instructions that you need.
User Problem Guides
When you have problems with your notebook,
try to find the symptoms under the Symptom
column of the table for the feature giving you
difficulty. You will find a description of com-
mon causes for that symptom under the col-
umn Possible Cause and what, if anything, you
can do to correct the condition under Possible
Solution. Remember that it helps to keep notes
of what you have tried and the results when you
are troubleshooting.
Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
Floppy Disk Drive Problems . . . . . . . . . . . . . .62
Hard Drive Problems . . . . . . . . . . . . . . . . . . .62
Keyboard or Mouse Problems . . . . . . . . . . . .63
Memory Problems . . . . . . . . . . . . . . . . . . . . .64
Modem Problems . . . . . . . . . . . . . . . . . . . . . .64
Parallel, Serial, and USB Device Problems . . .64
PC Card Problems . . . . . . . . . . . . . . . . . . . . .65
Power Failures . . . . . . . . . . . . . . . . . . . . . . . . .66
Shutdown and Startup Problems . . . . . . . . . .72
Video Problems . . . . . . . . . . . . . . . . . . . . . . . .74
Miscellaneous Problems . . . . . . . . . . . . . . . . .77
Five