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Chapter 14: Restoring Software
www.gateway.com
Reinstalling Windows
If your computer is not working properly, try the following options to correct
the problem:
■ Troubleshooting. For more information, see “Troubleshooting” on
page 261.
■ Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 243.
If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or
Windows 2000. If you are reinstalling Windows XP, the Restoration CDs
automatically reinstall the hardware device drivers and some programs as well.
If you are reinstalling Windows 2000, you need to install the hardware device
drivers and your programs. To reinstall the device drivers, follow the
instructions in “Reinstalling device drivers” on page 243.
To reinstall your programs, follow the instructions in “Reinstalling programs”
on page 246. You can install any remaining programs by using the program
CDs that came with your computer.
To reinstall Windows XP and the device drivers:
1 Insert the red Gateway CD into your CD or DVD drive.
2 Restart your computer.
3 Select Option 2. Boot from CD-ROM.
4 Select Option 1. Delete all files.
5 Select Option 1. Continue deleting all files and restart.
6 When prompted, press any key to continue.
7 Select Option 2. Boot from CD-ROM.
Warning Back up your personal files before you reinstall Windows.
All files on your computer will be deleted!