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Chapter 16: Troubleshooting
www.gateway.com
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
■ Double-check the URL or try a different URL.
■ If the error message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you still get
the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■ The condition of the telephone lines in your residence or at your local
telephone company
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure that your account with your Internet Service Provider (ISP) is
set up correctly. Contact your ISP technical support for help.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box , then click
the arrow.