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Chapter 16: Troubleshooting
www.gateway.com
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed Mondays
from 8:00 a.m. to 12:00 p.m. CST.
To access the gateway.your.way dial-up server:
1 Insert the red Gateway CD of the System Restoration Kit.
2 Click Help, then click Support Web Site.
3 To check your modem connection speed, select the Direct Dial
option. After your modem connects, move the mouse pointer over
the
Dial-Up Networking icon (located next to the clock on your
Taskbar), your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by your computer
■ Make sure that the line connected to the modem is working and plugged
into the appropriate port on the modem. See “Left side” on page 3 to
make sure that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.