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Troubleshooting
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You receive a “Data error” message
■ This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see “Checking the hard drive for errors” on page 231
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
■ If a diskette is in the diskette drive, eject it and restart your computer.
■ Make sure that the hard drive is correctly installed. Remove it, firmly
reinsert it, then restart your computer. For more information, see
“Replacing the hard drive” on page 259.
■ If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■ Make sure that the modem cable is plugged into the modem jack and
not the Ethernet network jack. See “Left side” on page 3 to make sure
that the connections have been made correctly.
■ Make sure that your computer is connected to the telephone line and
the telephone line has a dial tone.
■ If you have the call waiting feature on your telephone line, make sure
that it is disabled.
■ Make sure that your account with your Internet Service Provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem. For
information about solving modem problems, see “Modem” on page 274.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box , then click the arrow.