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Troubleshooting
First steps
Try these steps first before going to the following sections:
■ Make sure that the power cord is connected to your server and an AC outlet and that
the AC outlet is supplying power.
■ If you use a surge protector or a UPS, make sure that it is turned on and is rated to
handle the power required by your server.
■ If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each
instruction. You may need to remove the device, uninstall the device’s software, then
reinstall the device.
■ If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page 102.
■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Check your configuration settings.
■ When diagnosing problems, press the non-maskable interrupt (NMI) button with a
straightened paper clip to put the server into a halt state. For the location of the
button, see “Control panel” on page 2.
■ If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items,
closing the case and restarting the server after each try:
■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Correct any discrepancies.
Warning To avoid bodily injury, do not attempt to troubleshoot your server
problem if:
■
The power cord or plug is damaged
■
Liquid has been spilled into your server
■
Your server was dropped
■
The case was damaged
Instead, unplug your server and contact a qualified computer
technician or Gateway Customer Care.