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• If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
• If an error occurs in a program, see the program’s
printed documentation or the online help.
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
The computer does not recognize an add-in card
• Shut down and restart your computer.
• Make sure that you have installed the required
software. For more information, see the documentation
that came with your add-in card.
Audio
See “Sound” on page 88.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
• If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see the “Using
Drives and Media Files” chapter in the online User Guide.
• Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
Help
For more information about troubleshooting, click Start, then
click Help and Support. Type troubleshooting in the Search Help
box, then press E
NTER.
8512032.book Page 73 Tuesday, January 9, 2007 1:47 PM