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CHAPTER 9: Troubleshooting
102
Fingerprint reader
The fingerprint reader does not recognize your fingerprint
• Make sure that you are using the correct method for
swiping your finger. For more information, see
“Running the TouchStrip Tutorial” on page 30.
• Make sure that you are using a finger that you have
enrolled. For more information, see “Enrolling your
fingerprints” on page 31.
• For more information about troubleshooting the
fingerprint reader, click Start,
All Programs, Protector
Suite QL, then click Help.
Hard drive
You see an “Insufficient disk space” error message
• Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” in your online User
Guide.
• Empty the Recycle Bin by right-clicking the Recycle Bin
icon, then clicking Empty Recycle Bin.
• Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.
You see a “Data error” message
• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the Error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” in your online
User Guide.
Caution
All deleted files will be lost when you empty the Recycle Bin.
Help
For more information about file management, click Start, then
click Help and Support. Type the keyword file management in the
Search box, then press E
NTER.