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Modem (cable or DSL)
The modem does not connect
• Make sure that the modem cable is plugged into the
Ethernet network jack and not the modem jack. For the
location of your network jack, see “Right” on page 8.
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. For the
location of your modem jack, see “Right” on page 8.
• Make sure that your notebook is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set appropriately.
To check the dialing properties:
1 Click Start, then click Control Panel. The Control
Panel window opens. If your Control Panel is in
Category View, click Printers and Other
Hardware.
2 Click/double-click the Phone and Modem Options
icon, then click the Dialing Rules tab.
Help
For more information about dialing properties, click Start,
then click Help and Support. Type the keyword dialing in the
Search box, then press E
NTER.