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CHAPTER 9: Troubleshooting
112
5 Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the
modem did not pass diagnostics.
The modem is noisy when it dials and connects
• When your modem tries to connect to another modem,
it begins handshaking. Handshaking is a digital “getting
acquainted” conversation between the two modems
that establishes connection speeds and communication
protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking
sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1 Click Start, then click Control Panel. The Control
Panel window opens. If your Control Panel is in
Category View, click p Printers and Other
Hardware.
2 Click/double-click the Phone and Modem Options
icon, then click the Modems tab.
3 Click the modem you want to adjust, then click
Properties.
4 Click the Modem tab, then adjust the Speaker
volume control.
5 Click OK twice to close the Phone and Modem
Options dialog box.
Mouse
See also “Touchpad” on page 121.
Help
For more information about modem troubleshooting,
click Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box, then press E
NTER.