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First steps
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First steps
Try these things first before going to the following sections:
■ Make sure that the power cable is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■ If you use a power strip, make sure that it is turned on.
■ If a peripheral device (such as the keyboard or mouse) does not work, make
sure that all connections are secure.
■ If you added or removed computer components before the problem started,
review the procedures you performed and make sure that you followed
each instruction.
■ Make sure that your hard drive is not full.
■ If an error message appears on the computer display, write down the exact
message. The message may help Gateway Technical Support in diagnosing
and fixing the problem.
■ If an error occurs in a program, see the program’s printed documentation
or the online help.
Software support tools
Your system may include the following support tool to help you diagnose and
fix problems:
■ PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.
This support tool is available from HelpSpot or by clicking
Start, All Programs,
then clicking
Gateway Utilities.
Help and
Support
For more information about troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box , then click the arrow.