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Chapter 14: Troubleshooting
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Troubleshooting
CD, DVD, or recordable drives
The computer does not recognize a disc or the CD, DVD, or recordable
drive
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 76.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 230.
■ Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup utility” on page 222.
■ Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■ Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and drive adapter card.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 189.
Audio CD does not produce sound
■ Make sure that the disc label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume in Windows XP” on page 79 or “Adjusting the
volume in Windows 2000” on page 82.