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Chapter 14: Troubleshooting
www.gateway.com
To run modem diagnostics in Windows 2000:
1 Close all open programs.
2 Click Start, Settings, then click Control Panel. The Control Panel
window opens.
3 Double-click the Modems icon. The Modems Properties dialog box
opens.
4 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 189.