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Chapter 5: Troubleshooting
www.gateway.com
Ping utility
You can use the ping utility to help determine whether a connection has been
established on a network or to determine a numerical IP address
(xxx.xxx.xxx.xxx) based on an alphanumeric Internet or Web address such as
www.gateway.com
.
Also, your router may have difficulty sending and receiving e-mail or
connecting to the Internet if your ISP’s mail and server addresses are configured
with single words, such as “mail,” “home,” or “pop3”. The router has no way
to resolve these abbreviated addresses to the actual IP and Web addresses
required for connection. The ping utility can help you find out the required
addresses.
To use the ping utility to obtain an IP address:
1 Turn on your computer, the router, and the DSL or cable modem.
2 Click Start, then click Run. Type command in the Open box, then click OK.
3 At the command prompt, type ping followed by the single word or verbal
address you want resolved (for example “ping mail”), then press E
NTER.
4 The ping utility returns the actual IP address of the “mail” server (in this
case 64.8.50.100). Write down this number.
This number works as the IP address of your ISP’s e-mail server.
Unfortunately, this number may change at some point, so it may be
necessary to further resolve the number to determine the actual web
address of the server. The web address probably will not change.