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ENWW Chapter 4 Problem solving and maintenance 57
4
Problem solving and
maintenance
Introduction
This troubleshooting information is organized to help you resolve printing problems. Choose the
general type of problem from the following list.
● There is a jam in the printer. See “Clearing jams” on page 58.
● Printer lights, other than the Ready light, are on or blinking. See “Resolving control panel
messages” on page 63.
● The document printed, but the print quality was not what was expected. See “Solving print-
quality problems” on page 71.
● A message is on the computer. See “Resolving problems that generated messages” on
page 80.
● There is a problem, but no lights are on or blinking and there are no messages on the
computer. See “Resolving problems that did not generate messages” on page 81.
Additional information is available about these maintenance topics:
● “Cleaning the printer” on page 88
● “Calibrating the printer” on page 89
● “Managing supplies” on page 90