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ENWW Chapter 4 Problem solving and maintenance 83
Solving general printing problems
In addition to the problems listed in this section, see “Solving common Macintosh problems” on
page 86 if you are using a Macintosh computer.
Symptom Possible Cause Solution
The print job is extremely
slow.
The job might be very complex, if it
contains graphics, for example.
● Wait for the job to print.
● Reduce the complexity of the page or try adjusting the
print quality settings. If this problem occurs frequently, add
memory to the printer.
The maximum speed is 16 ppm in
black and 4 ppm in color.
Wait for the print job to finish.
Printing speeds might be
automatically reduced when printing
special-sized media.
Wait for the print job to finish.
In the printer driver, the Type or Size
is set for card stock or other heavy
paper.
● If you are printing on heavy paper, the Type or Size should
be set to a heavy paper setting. The printer prints more
slowly to provide better quality. Wait for the job to print.
● If you are not printing on heavy paper, set Type or Size in
the printer driver to plain paper.
● In the default settings for this printer, select the Paper tab
and ensure that Type is set to plain paper. You can
override this setting from the printer driver when you print
on heavy paper.
The printer pulls paper or
print media from the
wrong tray.
The Source (tray) selection might be
incorrect.
● For Windows, ensure that the correct paper source is
selected by clicking File in your application, and then
clicking Page Setup.
Note: If Page Setup or a similar option is not available in
your application, the setting of the driver can be verified by
clicking File, and then clicking Print. In the Print dialog
box, click Properties, and then select the Paper tab to
verify the setting.
● For Macintosh, set the Source in the Print dialog box.
● Remove any paper from other trays to make the printer
select from the desired tray.
The Type or Size setting does not
match the size of paper or print media
loaded in the tray.
Open the HP color LaserJet 1500 toolbox. Select the Device
tab, and then click Settings. Click Configure Device, and then
click Paper Handling. Verify that the paper size and type
settings match the size and type of the paper that is loaded in
the printer.
Paper is loaded in tray 1. Remove any paper from tray 1. The printer pulls from tray 1 if
you did not specify a tray that had a compatible size or type
loaded and tray 1 is unconfigured.