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ENWW Chapter 4 Problem solving and maintenance 77
If the problem is not resolved
If the problem is not resolved, try these steps:
1 Perform a cleaning and calibration. See “Cleaning the printer” on page 88.
2 Print the Configuration page and Supplies Status page again.
• If the pages print correctly, then the problem is with the program, computer, or printer
driver. Go to the next step.
• If the pages do not print correctly, then the problem is with the printer itself. The problem
might be the fuser. Contact HP Customer Care. See “HP Customer Care” on page 3 or
the support flyer that came in the printer box.
3 Change the Type setting in the printer driver. If this step does not help, go to the next step.
4 If the problem still persists, check the paper type and quality. (See “Print media
specifications” on page 109.) Use a different paper, such as high-quality paper intended for
laser printers. Coated, photo, and glossy papers are not supported.
5 Print to a different printer.
• If the page prints correctly, then the problem is with the printer driver for the
HP color LaserJet 1500 printer. Uninstall the printer driver and reinstall it.
• If the page does not print correctly, the problem is with the program or the computer. See
the documentation for the program or the computer.