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86 Problem solving and maintenance ENWW
Solving common Macintosh problems
In addition to the problems listed in “Solving general printing problems” on page 83, this section
lists problems that can happen only when using Mac OS 9.x and Mac OS X.
Symptom Possible Cause Solution
Problems in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X)
The printer driver icon
does not appear in the
Chooser (Mac OS 9.x) or
in the Print Center (Mac
OS X).
Software was not installed correctly. The LaserWriter driver should be present as a part of the Mac
OS. Make sure that the LaserWriter driver is in the Extensions
folder within the systems folder. If not, install the LaserWriter
driver from your Mac OS CD-ROM.
The interface cable might not be high
quality.
Make sure that you are using a high-quality interface cable.
An incorrect network might be
selected.
Make sure that the printer is on the correct network. Select the
Network or AppleTalk Control Panel from Control Panels in
the Apple menu and then choose the correct network.
The printer driver does
not automatically set up
your selected printer even
though you clicked Auto
Setup in the Chooser
(Mac OS 9.x) or in the
Print Center (Mac OS X).
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not sent to
the printer that you
wanted.
Another printer with the same or
similar name might have received
your print job.
● Check the AppleTalk name of the printer displayed on the
Configuration page.
● Make sure that the cables are connected correctly, the
printer is on, and the Ready light is on.