Filter
Top Products
ENWW Chapter 4 Problem solving and maintenance 85
Pages print, but all colors
do not print or the pages
are completely blank.
If pages print completely blank, the
file might have blank pages.
Check the file to make sure that it does not contain blank
pages.
A print cartridge might be low or
empty.
Check the printer control panel for a Supplies Status message,
print a Supplies Status page, or view the
HP color LaserJet 1500 toolbox to see the levels remaining in
the print cartridges. Replace any print cartridges that are low
or empty. Messages are not created for non-HP print
cartridges.
If you are using non-HP print
cartridges, one or more print
cartridges is low or empty. The control
panel lights do not indicate low or
empty for non-HP print cartridges.
Replace one or more of the print cartridges.
The paper curls when
exiting the top output bin.
The paper needs to print to the
straight-through paper path.
Open the rear output door to print to the straight-through paper
path. Remove each sheet as it exits the printer.
The stack was slightly curled when it
was placed in the tray.
Turn the stack over in the tray.
The paper does not meet
specifications.
See “Print media specifications” on page 109.
If you are printing on light media, the
Type setting may not be correct.
Select Light in the Type is field in the printer driver.
The printer prints, but the
text is wrong, garbled, or
incomplete.
The interface cable is loose or
defective.
Disconnect the printer cable and reconnect it. Try a print job
you know works. If possible, attach the cable and printer to
another computer and try a print job that you know works.
Finally, try a new cable.
The printer is on a network or sharing
device and is not receiving a clear
signal.
Disconnect the printer from the network and attach it directly to
a computer with a USB cable. Print a job that you know works.
The wrong driver was selected in the
software.
In the Print or Printer Setup dialog box, make sure that the
HP color LaserJet 1500 is selected as the printer.
The printer driver is malfunctioning. Print a page from the HP color LaserJet 1500 toolbox. If the
page prints, then the problem is with the printer driver.
Uninstall and reinstall the printer driver.
The program is malfunctioning. Try printing a job from another program.
If the printer is connected to a
computer, the operating system is
malfunctioning.
Uninstall the HP color LaserJet 1500 series software and then
reinstall it.
Symptom Possible Cause Solution