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ENWW Chapter 4 Problem solving and maintenance 81
Resolving problems that did not generate messages
Begin by using the troubleshooting checklist.
Troubleshooting checklist
If the printer is not responding properly, complete the steps in the following checklist, in order. If
the printer does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without performing the rest of the steps on the checklist.
1 Make sure the printer Ready light is on. If no lights are on, complete these steps:
a Check the power cable connections.
b Check that the power switch is on.
c Check the power source by plugging the printer directly into the wall or into a different
outlet.
d If none of these measures restores power, contact HP Customer Care. (See
“HP Customer Care” on page 3 or the support flyer that came in the printer box.)
2 Check the cabling.
a Check the cable connection between the printer and the computer or the optional exter-
nal HP Jetdirect print server. Make sure the connection is secure.
b Make sure that the cable itself is not faulty by using a different cable, if possible.
c Check the network connection. See “Solving general printing problems” on page 83.
3 Ensure that the print media you are using meets specifications. See “Print media
specifications” on page 109.
4 Press (G
O) and (CANCEL JOB) simultaneously to print a Configuration page and a
Supplies Status page.
a If the pages do not print, check that there is paper in at least one tray.
b If the page jams in the printer, go to “Clearing jams” on page 58.
5 If the Configuration and Supplies Status pages print, check the following items.
a If the pages print correctly, then the printer hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b If the pages do not print correctly, calibrate the printer. See “Calibrating the printer” on
page 89. Print the pages again. If the pages still do not print correctly, the problem is
with the printer hardware. Contact HP Customer Care. (See “HP Customer Care” on
page 3 or the support flyer that came in the printer box.)
6 At the computer, check the print queue or print spooler (Print Monitor or Print Center for Mac
OSs) to see if the printer is paused or set to print offline.
7 Verify that you have installed the HP color LaserJet 1500 series printer driver. Check the
program to make sure that you are using an HP color LaserJet 1500 series printer driver.