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ENWW Appendix A Service and support 97
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow
the steps below to repack the printer before shipping it.
CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1 Remove and retain the imaging drum.
2 Remove and retain all four print cartridges. To remove them:
a Open the top cover and remove the print cartridge that is in the access position.
b Close the top cover and press (R
OTATE CAROUSEL).
c Open the top cover and remove the print cartridge that is now in the access position.
d Repeat steps b and c to remove the two remaining print cartridges.
CAUTION It is extremely important to remove the print cartridges before shipping the printer. Print cartridges
left in the printer during shipping will leak and entirely cover the printer engine and other parts
with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
3 If the problem does not involve optional tray 2, remove and retain the tray.
4 Remove and retain the power cable, interface cable, and optional accessories.
5 If possible, include print samples and 50 to 100 sheets of paper or other print media that did
not print correctly.
6 Include a completed copy of the “Service information form” on page 98.
7 Use the original shipping container and packing material, if possible. If you have already
disposed of the printer packing material, contact a local mailing service for information about
repacking the printer. HP recommends insuring the equipment for shipment.