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Replacing the device separation pad
If the input tray feeds more than one sheet at a time, you might need to replace the device
separation pad. Recurring feed problems indicate that the device separation pad is worn. If
your device is under warranty, call customer support. If your device is not under warranty, see
Ordering HP parts and accessories to order a new device separation pad.
Note
Before you replace the separation pad, clean the pickup roller. See Cleaning the pickup roller
for instructions.
To replace the device separation pad
1. Turn off the device and unplug the power cord. Allow the device to cool.
2. Remove the input trays.
3. Find the blue separation pad.
4. To pry the separation pad up from the spring-loaded base, insert a flat-blade screwdriver
in the slot under the separation pad and twist until the tabs are free.
Note
Touching the black sponge roller can damage the device.
88 Chapter 7 Cleaning and maintenance ENWW