Filter
Top Products
Copy quality is unacceptable
This section provides information about the following topics:
● Preventing problems
● Identifying and correcting copy/scan defects
Preventing problems
The following are a few simple steps you can take to improve copy quality:
● Copy from the flatbed scanner. This will produce a higher quality copy than copying from
the ADF.
● Use quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear
images and problems with the OCR application. See the start guide for instructions.
● Open or close the straight-through output door on the device to accommodate the copy
job. If you are copying to standard-weight media, use the output bin (door closed). If you
are copying to heavy media, use the straight-through media path (door open).
● If your device frequently feeds more than one page at a time, replace the separation pad.
For more information, see
Replacing the device separation pad.
● Use or make a carrier sheet to protect your originals.
Note
Recurring feed problems indicate the copier/separation pad is worn. See Ordering HP parts
and accessories to order a new separation pad. See Replacing the device separation pad for
more information about replacing the separation pad.
ENWW Copy quality is unacceptable 121