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Is the sealing tape still in the print cartridge? ...................................................................99
Does the document contain blank pages? .......................................................................99
Does the configuration page print? ..................................................................................99
Is the original loaded correctly? ........................................................................................99
Pages did not print ................................................................................................................100
Does a message appear on your computer screen? .....................................................100
Is media being pulled into the device correctly? ............................................................100
Are media jams present? ................................................................................................100
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .......100
Are other devices running on your computer? ...............................................................100
Pages printed, but a problem exists ......................................................................................101
Is the print quality poor? .................................................................................................101
Is the printed page different from what appears onscreen? ...........................................101
Are the device settings appropriate for the print media? ...............................................101
Onscreen error messages appear ........................................................................................102
Printer not responding/error writing to LPT1 ..................................................................102
Cannot access port (in use by another application) .......................................................102
Paper-handling problems exist .............................................................................................103
Print is skewed (crooked) ...............................................................................................103
More than one sheet feeds at one time ..........................................................................103
Device does not pull media from the media input tray ...................................................103
Media curls when fed through device .............................................................................103
Printed page is different from what appears onscreen .........................................................104
Is the text garbled, incorrect, or incomplete? .................................................................104
Are graphics or text missing? Are there blank pages? ..................................................104
Is the page format different from the format on another printer? ...................................105
Is graphics quality poor? .................................................................................................105
Media jams occur in the printer .............................................................................................106
To clear a media jam ......................................................................................................106
To clear other media jams ..............................................................................................107
Tips to avoid media jams ................................................................................................108
Print quality is unacceptable .................................................................................................109
Light print or fade ............................................................................................................109
Toner specks ..................................................................................................................109
Dropouts .........................................................................................................................110
Vertical lines ...................................................................................................................110
Gray background ............................................................................................................111
Toner smear ...................................................................................................................111
Loose toner .....................................................................................................................112
Vertical repetitive defects ...............................................................................................112
Misformed characters .....................................................................................................113
Page skew ......................................................................................................................113
Curl or wave ....................................................................................................................114
Wrinkles or creases ........................................................................................................114
Toner scatter outline .......................................................................................................115
Device control panel error messages appear .......................................................................116
Resolving common error messages ...............................................................................116
Critical error messages ...................................................................................................116
Alert messages ...............................................................................................................117
Warning messages .........................................................................................................117
No copy came out .................................................................................................................119
Is media loaded in the input tray? ..................................................................................119
Is the original loaded correctly? ......................................................................................119
Copies are blank, or images are missing or faded ...............................................................120
Has the sealing tape been removed from the print cartridge? .......................................120
Is the print cartridge low on toner? .................................................................................120
vi ENWW