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Is the original of poor quality? ........................................................................................120
Does the original have a colored background? ..............................................................120
Copy quality is unacceptable ................................................................................................121
Preventing problems .......................................................................................................121
Media jams occur in the automatic document feeder (ADF) ................................................122
Typical automatic document feeder (ADF) jam locations ..............................................122
To clear a media jam from the automatic document feeder (ADF) ................................122
Copy defects are apparent ....................................................................................................125
Vertical white or faded stripes ........................................................................................125
Blank pages ....................................................................................................................125
Wrong original was copied .............................................................................................126
Too light or dark ..............................................................................................................126
Unwanted lines ...............................................................................................................126
Black dots or streaks ......................................................................................................126
Unclear text .....................................................................................................................126
Reduced size ..................................................................................................................126
Scanned image is of poor quality ..........................................................................................127
Is the original a second-generation photo or picture? ....................................................127
Is the image quality better when the document is printed? ............................................127
Is the image skewed (crooked)? ....................................................................................127
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................127
Do graphics look different from the original? ..................................................................127
Part of the image did not scan ..............................................................................................128
Was the original loaded correctly? .................................................................................128
Does the original have a colored background? ..............................................................128
Are text or images on the back of a two-sided original appearing in the scan? ............128
Is the original longer than 381 mm (15 inches)? ............................................................128
Is the original too small? .................................................................................................128
Are you using HP Director? (Macintosh only) ................................................................128
Is the media size correct? ...............................................................................................128
The scan takes too long ........................................................................................................129
Is your resolution or color level set too high? .................................................................129
Is your software set to scan in color? .............................................................................129
Did you send a print job or copy job before you tried to scan? ......................................129
Is your computer set for bidirectional communication? ..................................................129
Error messages appear .........................................................................................................130
Common scanning error messages ...............................................................................130
The scanner did nothing ........................................................................................................131
Is the original loaded correctly? ......................................................................................131
Scan quality is unacceptable ................................................................................................132
Preventing problems .......................................................................................................132
Blank pages ....................................................................................................................132
Too light or dark ..............................................................................................................133
Unwanted lines ...............................................................................................................133
Black dots or streaks ......................................................................................................133
Unclear text .....................................................................................................................133
Appendix A Specifications
HP LaserJet 3380 all-in-one .................................................................................................137
HP LaserJet 3380 all-in-one specifications ....................................................................137
HP LaserJet 3380 all-in-one battery ...............................................................................139
Appendix B Regulatory Information
................................................................................................................................................141
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