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If the media has jammed where it exits the device, grasp the leading edge of the media and
pull the media out through the output bin.
Note
If you turned the device off before clearing the media jam, turn it on again, and then resend
the printing or copying job.
If the media has jammed in the automatic document feeder (ADF), see
Media jams occur in
the automatic document feeder (ADF).
Tips to avoid media jams
● Make sure that the input tray is not overfilled. The input tray capacity varies depending on
the type of media that you are using.
● Check that the input tray is securely in place.
● Do not add media to the input tray while the device is printing.
● Use only HP-recommended media types. See
Device media specifications for more
information about media types.
● Do not let media stack up in the output bin. The media type and the amount of toner used
affect the output bin capacity.
108 Chapter 8 Troubleshooting ENWW