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Warning messages ........................................................................................................147
Error messages .............................................................................................................147
Critical error messages ..................................................................................................147
Control panel messages ......................................................................................................148
Paper jams ...........................................................................................................................177
Paper jam recovery .......................................................................................................177
Common causes of paper jams ...........................................................................................179
Clearing jams .......................................................................................................................181
Jam in Tray 1 .................................................................................................................181
Jam in Tray 2, Tray 3, or Tray 4 ....................................................................................182
Jams in the top cover ....................................................................................................183
Jam in paper path ..........................................................................................................186
Multiple jams in paper path ............................................................................................187
Jam in duplex path ........................................................................................................189
Multiple jams in duplex path ..........................................................................................192
Media-handling problems .....................................................................................................195
Printer feeds multiple sheets ................................................................................................195
Printer feeds incorrect page size .........................................................................................195
Printer pulls from incorrect tray ............................................................................................196
Media does not feed automatically ......................................................................................196
Media does not feed from input Trays 2, 3, or 4 ..................................................................196
Transparencies or glossy paper will not feed .......................................................................197
Envelopes jam or will not feed in the printer ........................................................................198
Output is curled or wrinkled .................................................................................................198
Printer will not duplex or duplexes incorrectly ......................................................................199
Printer response problems ...................................................................................................200
No display message .............................................................................................................200
Printer is on, but nothing prints ............................................................................................200
Printer is on, but is not receiving data ..................................................................................201
Unable to select the printer from the computer ....................................................................201
Printer control panel problems .............................................................................................203
Control panel settings work incorrectly ................................................................................203
Unable to select Tray 3 or Tray 4 .........................................................................................203
Incorrect printer output .........................................................................................................204
Incorrect fonts are printed ....................................................................................................204
Unable to print all characters in a symbol set ......................................................................204
Drifting text between printouts .............................................................................................204
Erratic, missing characters or interrupted printout ...............................................................204
Partial printout ......................................................................................................................205
Guidelines for printing with different fonts .....................................................................205
Software application problems .............................................................................................206
Unable to change system selections through software ........................................................206
Unable to select a font from the software ............................................................................206
Unable to select colors from the software ............................................................................206
Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory .............206
Color printing problems ........................................................................................................207
Printing black instead of color ..............................................................................................207
Incorrect shade ....................................................................................................................207
Missing color ........................................................................................................................207
Inconsistent colors after installing a print cartridge ..............................................................208
Printed colors do not match screen colors ...........................................................................208
Print quality troubleshooting .................................................................................................209
Print quality problems associated with media ................................................................209
Overhead transparency defects ....................................................................................209
Print quality problems associated with the environment ................................................210
Print quality problems associated with jams ..................................................................210
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